Terms of Service

1. Agreement

These Terms apply when you use bh.cleenmark.com or ask for a Cleenmark service in Bahrain. By using the site, you agree to them.

2. About Cleenmark and our local partner

Cleenmark® is a cleaning and home services brand owned by CLEENMARK LTD., which runs this website and the booking platform.

CLEENMARK LTD. is a company incorporated in Bangladesh (Registration No. C-212692/2026).

In Bahrain, the services are carried out by Cleenmark's contracted local partner for Bahrain, not by CLEENMARK LTD. directly. Each country has its own partner. The partner employs or engages the team that visits you and is responsible for carrying out the work to Cleenmark's standards.

CLEENMARK LTD. sets those standards, takes your request and handles your questions and complaints. You can ask us at sales@cleenmark.com for the name and details of the partner for Bahrain.

3. Bookings are not open yet

Cleenmark has not launched in Bahrain. The site shows our services and lets you try the booking steps, but no booking is made, nothing is charged, and the details you type are not sent or saved.

Nothing on the site is an offer to provide a service or a promise of a launch date. These Terms will be updated when bookings open.

4. Prices

Prices on the site are indicative prices in BHD. They are not final and may change before launch. Final prices will be shown when bookings open.

5. Payment

No payment is taken on this site. When bookings open, payment will be in cash after the service, with other local payment methods to follow.

6. What we ask of you

So the team can work safely and well, please:

• be at the address, or have an adult there, at the agreed time, and give access to the areas to be serviced;
• provide running water and electricity;
• put away cash, jewellery, documents and fragile or valuable items before the visit;
• tell us beforehand about pets, hazards, damage that is already there, and surfaces or items that need special care;
• treat the team with respect. The team may stop work and leave if they are unsafe or mistreated.

7. What you can expect

The work is carried out with reasonable care and skill by a trained, uniformed team from our local partner, using suitable equipment and products. Results depend on the condition of the home or item; some stains, odours and wear cannot be fully removed, and we will tell you when we see that.

8. Changing or cancelling

You can change or cancel a request or a confirmed booking by contacting us before the visit. Please tell us as early as you can. We may need to move a visit because of weather, illness, traffic or another reason outside our control, and will tell you as soon as we know.

9. Complaints

If you are not happy with a service, tell us as soon as you can, preferably within 48 hours of the visit, at sales@cleenmark.com, with photos where helpful. We look into it with the local partner and, where the complaint is justified, arrange for the work to be put right.

10. Responsibility for the work

The local partner for Bahrain is responsible for carrying out the service and for the conduct of its team. Tell us straight away about any damage or loss you believe the team caused, and before anyone else repairs it, so that it can be inspected.

Neither CLEENMARK LTD. nor the partner is responsible for damage that was already there, for normal wear, for items not put away as asked above, or for loss that could not reasonably have been foreseen.

Nothing in these Terms removes or limits rights you have under the consumer protection laws of Bahrain that cannot be removed by agreement.

11. The website and the brand

The Cleenmark name, logo and website content belong to CLEENMARK LTD. and may not be used without permission. Do not misuse the site, try to break its security or send false requests.

Our Privacy Policy explains how we handle personal information.

12. General

We may update these Terms. The date at the top shows the latest version; the version in force when your booking is confirmed applies to that booking. If part of these Terms cannot be enforced, the rest still applies.

13. Contact

CLEENMARK LTD. is a company incorporated in Bangladesh (Registration No. C-212692/2026).

Email: sales@cleenmark.com.